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Refund Policy
Returns & Exchange Policy
At Pixie Naturals, we care about your trust and comfort. While our herbal products are crafted with care and quality, we understand that sometimes an exchange may be needed.
Eligibility for Exchange
Exchange requests must be made within 7 days of delivery. To be eligible, Items must be unused, unopened, and in their original packaging. Proof of purchase, such as an order confirmation or receipt, is also required.
Non-Exchangeable Items
For health and hygiene reasons, we cannot accept exchanges for opened or used products, items purchased during sales, promotions, or special offers, or orders placed mistakenly or due to a change of mind.
Exchange Process
To Initiate an exchange, please contact us at cspixienaturals@gmail.com or +92 321 6018 158 within 7 days of delivery. Our team will review your request and provide detailed instructions on the exchange process. The product should be packed securely and shipped to the address provided by our team. Return shipping costs are the customer's responsibility unless the Item recolved was Incorrect or defective.
Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please notify us within seven days and provide photos of the product and packaging. We will arrange a replacement at no extra cost.At Pixie Naturals, your satisfaction is at the heart of what we do. We thank you for trusting us with your herbal care journey.